Privacy policy

This policy explains how Candella’s Superior Painting, LLC handles information submitted through candellaspainting.com and related project inquiries. It does not cover websites operated by other businesses.

Information you provide

Our quote form collects your name, email address, phone number, project town or ZIP code, requested service, timing and project message. You can also provide your preferred response method, optional service-specific answers and project photos. Information you share when contacting us by phone, text or email may also form part of your inquiry.

Only provide details needed for your project. Do not submit payment-card numbers, government identification, medical information or other sensitive personal information through the quote form.

How inquiry information is used

Submitted information is used to respond to your inquiry, understand the requested work, prepare or discuss an estimate, coordinate follow-up and provide related services. Submitting the form is a request for project-related contact, not enrollment in a marketing newsletter.

Optional project photos

Photos help us understand the work. Upload only images you are authorized to share, and avoid unnecessary faces, license plates, documents or other identifying details. Image files can contain embedded information such as location metadata; remove it before uploading if you do not want to share it.

Submitting project photos does not grant permission to publish them as marketing images. Public use requires separate permission.

Form processing and service providers

Our form uses Basin, a third-party service that receives and stores submitted information and attachments to process submissions, filter spam and make requests available to the business. Submission notifications and related correspondence may also be kept in our business email system, which uses Gmail. Website hosting, security and communication providers may process information needed to operate their services.

For details about Basin’s handling of submissions, see its data storage documentation and privacy information. Google provides privacy information for its services. Provider processing and storage may take place outside your state or country. Information may also be disclosed where necessary to comply with applicable law or a valid legal request.

Website activity and cookies

The current website does not include configured advertising pixels or third-party visitor analytics scripts. Its project-form selections are held temporarily in the page rather than saved by this website in browser cookies or local storage. Hosting and form providers may still process technical information such as IP addresses, browser details and request times for delivery, security and spam prevention. External websites have their own tracking practices. Browser settings can be used to manage cookies.

The quote form uses hCaptcha to help prevent automated spam. This third-party verification service may process technical information about your browser, device and interactions, and may use cookies or similar technology for security. See hCaptcha’s privacy policy and terms. If verification prevents you from submitting a request, use the alternative contact options on our contact page.

Retention, security and your choices

Inquiry details and photos can remain in the form provider, email correspondence and project records. Retention depends on provider settings and the record’s purpose, including inquiry follow-up, service records and legal obligations. This policy does not specify a fixed automatic deletion period.

You can ask about information you submitted, request a correction, or request deletion using the contact methods below. We may need to verify that the request relates to you. Applicable legal obligations, necessary project records, backups and provider deletion processes may affect what can be removed and when. Privacy rights depend on your location and applicable law.

The website and form endpoint use HTTPS. No transmission or storage system can be guaranteed completely secure. Photos and extra service-specific answers are optional; you can contact us directly instead of using the form.

Privacy questions or requests

Use our contact form. Please describe your request without sending additional sensitive information.

Policy updates

If website information practices change, this policy will be updated. Please review it when providing information.